If you pay attention in certain circles these days, you’ll hear some grumblings regarding Nintendo’s newest system, the Switch. Reports are coming in that the dock is scratching the screen, which also led them to stop selling the dock separately, that the Joy-Con have a connectivity issue, etc.
Well, Reggie Fils-Amie, president of the US leg of Nintendo, sat down with Time to address those concerns.
In his address, Reggie seemed very sincere, yet he isn’t just taking things at face-value, either. In regard to the claim that the dock is scratching the screens, Fils-Amie said:
We have done, as you know, literally hundreds of events, starting with our activity back in January, and most recently the various tours that we continue to take the system out on. As soon as I heard of this report, I asked my teams, “Have we seen this in our own experience?” And the candid answer has been no.
He further assures consumers that the stand-alone docks were removed from sale due to availability concerns alone, not due to the rumored scratching, as has been conspired. It turns out, the Switch is a very popular system and all docks being made at present are needed to ship with new systems. Expect that to change in the future, as Fils-Amie advised that the US market pushed to sell the docks separately.
In regard to the alleged Joy-Con sync issue, the president advised that they have seen the reports and are looking into it. When asked if the system will at some point support video capture or game file swapping, Fils-Amie advised that Nintendo hears those concerns and is taking things under consideration, though, of course, nothing can be confirmed or denied at present.
Well, it at least appears that Nintendo is looking out for its consumers, which, after the failure that was the Wii U, they need all the loyalty they can muster in the Switch, which has already been reported as a huge success in nearly all markets in its first week of release.
Personally, the only thing I’ve noticed with my Switch is that the joystick on the left Joy-Con will get stuck and Link will autorun if I’m too far away from the TV. If you’re experiencing any concerns with your system, the president advised to contact Nintendo directly.